Conducting Assessments and Tracking Coaching Efforts for Field Staff 

The Challenge

British American Tobacco (BAT) required a robust mobile platform to streamline the process of conducting assessments and coaching for their employees. Additionally, they sought an intuitive reporting portal to reflect compliance to key performance indicators. These assessments encompassed a spectrum of evaluations, ranging from self-assessments by employees to peer assessments, all interconnected with targeted coaching interventions aimed at addressing identified gaps.

The Solution

• A mobile app was designed to cater for various assessments and coaching interventions to be conducted.
• Trigger notifications were implemented to inform various team members when assessments had been completed.
• Reporting dashboard for staff KPI’s by rank & position.